CREATVIVE OPTIONS PRIVACY POLICY
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
01892 603480
What Information We Collect, Use and Why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
All payment processing takes place on a secure server.
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Account information
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• Records of consent
You can unsubscribe by using the unsubscribe button included in the footer of any marketing email, or contact us to unsubscribe.
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Purchase or service history
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
The Collection and Use of Your Data
For collecting or using personal information to provide:
• Services and goods
• Operation of customer accounts and guarantees
• Service updates or marketing purposes
• Dealing with queries, complaints or claims
Our lawful bases are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Your Personal Information
We get your personal information directly from you. We will only keep your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Where we do not have a specific legal or contractual requirement to retain your information, we will determine an appropriate retention period based on the nature of the personal data, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve the same purpose by other means.
We regularly review the personal information we hold and securely delete or anonymise data that is no longer required.
Your Rights and Concerns
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice or sending your request to:
Creative Options
Unit 4, Sybron Way
Crowborough
TN6 3DZ
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Our organisation is registered with the Information Commissioner's Office: registration reference Z4756637.